FAQ

A live experience is an in-person activation where guests interact with your brand in real time through a hands-on, memorable moment.

No. If you already have a product you want personalized, that’s totally fine — we can focus on the activation itself as long as we received samples in advance to test with our equipment.

Yes. We can tailor the activation to fit the scale and needs of your event.

Yes! We have several packages from which you can choose in order to customize the booth. We offer in-house designers to assist you with the personalization of your event booth and tailor it to your preferences.

We typically book our events about 60 days in advance. For last minute events within that 60 day period, we may require a rush fee. Please note that booking dates are not reserved until the contract is signed and deposit has been cleared.

We take a 50% deposit in order to reserve your event dates. The remaining balance is due the day prior to your event date.

Following your consultation with our team we will send you our quote and a contract for your event together with a link to submit your deposit. Once we receive your signed contract and your event deposit has cleared, you can consider your event date fully reserved! From there the fun begins and we can begin designing an incredible activation experience for you.

Yes, our minimum is 4 hours. During our consultation with you, we will advise you on the estimated duration time which will be based upon the specifics of your event, the number or attendees, the personalization method, and product type.

Click here to tell us a little bit about your event and book a consultation with our team.

Yes, we love fresh air events! Please complete our inquiry form here so that we can learn more about your venue.

We know that sometimes unexpected things happen that may cause you to have to cancel or reschedule your event. Please review our policies below and don't hesitate to reach out should you have any questions. Bookings cancelled with us within 72 hours of contract return and deposit received are entitled a full refund of your deposit. Bookings cancelled with us after 72 hours of contract return and deposit cleared forfeit their deposit amount, however, you may rebook your event with us within 12 months and apply your deposit amount to your new event, or you may apply your deposit amount toward a self-hosted event instead. Bookings that need to be rescheduled with us after contract return and deposit received can be rescheduled at no additional cost. A revised contract will be submitted to you and your new event date will be reserved upon return of the signed contract. Rescheduled events are subject to our availability.

They work well for brand activations, conferences, pop-ups, corporate events, employee gatherings, and private celebrations.

Yes. For on-site experiences, we manage the setup and breakdown so the activation runs smoothly.

Space requirements depend on the activation type, but we can help determine what is needed based on your event and guest count. Fill out our inquiry form here so we can hear more about your event and provide more info.

Yes. We can tailor the activation to your branding, event goals, and the type of guest interaction you want to create.

Timing depends on the activation, guest volume, and event format, but we can help plan the experience around your schedule. We have a four hour minimum to accommodate set up and break down.

Yes, for fully managed activations we can provide on-site support to help guide the experience.

Yes. We can recommend a format that fits how hands-on or hands-off you want the experience to be.